Re: [cobalt-users] Communitech.net Nightmare

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

WebSite Creations wrote:

> Was
> she teaching me a lesson?  Did she really think that they would not get
> their money?  I personally think that she is just not a 'nice' person at
> all.  On top of that, she lied to me twice saying that she had contacted
> tech support and asked them to turn the server back on.  When I called tech
> support, they said she had not called them.   An outright LIE!

Sounds like they have procedures in place which have nothing to do with
humans or customers.

I had a similar issue with a hosting company I was with.  Admittedly I
was wrong.  I had a cash-flow problem and was behind.  We had an
agreement, and I was paying on that agreement and slowly catching up. 
Cash flow temporarily got worse, and I was a bit behind in my agreement,
but still was making payments, still owed a lot less than in my worst
day, and still was in touch with billing on a daily basis.  One day the
CEO of the company decided he wanted all his money that day.

He called and during the call, shut me off.  He said I'd stay off until
I gave him the money.

I did, right then, on a credit card.  I was back up in five minutes. 
And I closed our $1,500/month account the end of the month.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205