Re: [cobalt-users] No Hope

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

WebSite Creations wrote:

> Been there.  The following are basic instructions that I used for a couple
> of our RaQ3
> servers.  FYI, I got this information from this list about 1 year ago.
> 
> Diehard DNS gurus will tell you that this is improper use of DNS --- and it
> is, in a
> strict sense.

We sure will, and for good reason.  Mainly because we need DNS that
works all the time.

>  However, you probably bought your RaQ for ease of use???
> If that is the case, these settings will work fine for you.  I haven't had a
> moment's
> trouble with DNS on our RaQ3 servers.

Yet.  While this is a fine decision for you to make, I think it's a bit
unfair to recommend it to someone else to point out various
disadvantages, such as if your server ever goes down everyone in the
world who tries to access domains hosted on it will get messages that
the domain doesn't exist instead of messages that it just can't be
reached at the moment.  And that email programs trying to send you email
will get fatal errors (and many lists will automatically unsubscribe
you) instead of just delaying delivery.

I buy a car for ease of use, but that doesn't mean I always drive down
the left shoulder just because there's no traffic in it <smile>.

> We will be completely
> phasing out 'email' support requests in October. At that
> time, all support requests will be required to come through
> our Online Help Desk.  As of 9/15/2000, about 10% of our
> customers have already begun to use our Online Help Desk.
> Of those, most have had very favorable comments about it.

While I won't deny that this works for you, you must take into account
that some of your customers may at least occasionally be behind
firewalls that don't let them browse your site, but who can still send
you email.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205