RE: [cobalt-users] RE: <<< Software Update Notification For RaQ 3 >>>

["WebSite Creations" <main@xxxxxxxxxxxxxxxxxxxx>]

>>>I have already received more than ample help not only through the user
archives, but also through this list. I am not showing ignorance of
>>>research, I am just showing my discontent with cobalt for making a good
product, and stopping there. How anyone can expect to be successful in
>>>business, much less this business, with such poor support is >beyond me,
but it seems to be working for them. So, more power to them I guess,
>>>and as far as im concerned, this user list is all the support I need (for
now).

Hi Shawn

I certainly understand your frustration.  However, I have always received
competent help from Cobalt Support -- even with some very difficult issues.
(Maybe I have been fortunate).  My wait on the telephone is generally less
than 10 minutes before I get a live person.

Anyway,  I have certainly received less support from other companies.  At
least the Cobalt techs I have spoken to have been competent.  In some
companies, competence is not required to answer support questions.  Harsh,
but true.  Oh, and  if you run an NT server, try to get support from
Microsoft!

Bill Micke
Two-Cents


>>>