RE: [cobalt-users] Let's get this over with...

[Rodolfo Paiz <rpaiz@xxxxxxxxxxxxxx>]

As I see it, Cobalt should take a *far* more active role in making this
list (or list of groups if it becomes that) a useful resource. The FAQ,
the HOW-TO, the usable archives...

<flame> Frankly, the archives just suck. I do a fair amount of
blundering around on my systems, and I paid $1500 for the privilege of
having a Qube at home just so I could learn on it. I do at least a dozen
archive searches a week, and they're absosmurfly miserable, not to be
more graphic about it. WE NEED A BETTER WAY. </flame>

Also, most newbies ask the same darn questions because they're truly not
aware that somewhere, waiting for them, is the answer to *all* of them.
In the welcome message to every new subscriber should be: (1) a
netiquette primer, (2) a pointer to the FAQ, (3) a pointer to the
archives and instructions on their use.

Also, HTML posts to the list should result in a simple AUTOMATED reply
to the sender saying "Sorry, we do not accept posts in HTML."

But all of these things require some attention from Cobalt. These boxes
are nice, but the support is $%%^$#@&^$#@$%#@ ATROCIOUS. (This is from
my experience, from other posters' experience, and from the patches,
which frankly resemble Microsoft productions.)

I'd love to see a response to this from Cobalt, and indeed I challenge a
Cobalt spokesperson to explain to us why we're in such a Terrible State
of Affairs (tm).

While there are minor points to be discussed, the gist of this and Jerry
Pape's posts remain true. I also suggest that we, as listmembers, spend
slightly less time arguing amongst ourselves and slightly more time
arguing with Cobalt.

------
Rodolfo J. Paiz
rpaiz@xxxxxxxxxxxxxx <mailto:rpaiz@xxxxxxxxxxxxxx>