Re: [cobalt-users] [Qube 2] Restore CD

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

Zeffie wrote:

> > Please contact me personally  if you still feel Cobalt's support is not
> > 'good enough.
> >
> > With regards,
> >
> > Taco Scargo
> > Technical Services Specialist
> 
> Thats out of line taco!  Do you really expect him to call you now so he can
> fight about it.

Zeffie, it's quite common when dealing in customer support to contact
someone who's having a problem and to offer to help them personally. 
Sure I'd expect a Cobalt rep to offer to help personally.  It sounds
like a sincere interest in helping to me.

> or is this the only way to reach cobalt support?

Only an extremely small percentage of Cobalt users are complaining about
Cobalt Tech Support on this list.  I'm sure that Cobalt tech support has
problem, I've come up against them myself.  But I don't think they're
any worse than lots of other companies.  When was the last time you get
any level of free tech support from a Microsoft phone number?

> Get that chip off your shoulder!

Did it really sound to you like he had a chip on his shoulder?  It
didn't to me.

> by the way it's not proper to repost the entire message.

I wholeheartedly agree.  But I've gotten used to ignoring it.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
nobaloney.net
P. O. Box 52672
Riverside, CA  92517
voice: (909) 787-8589  *  fax: (909) 782-0205