[cobalt-users] Re: Cobalt Wish List If you must respond to this do it off the board!

["CobaltList" <cobaltlist@xxxxxxxx>]

Folks,

If you must respond to this do it off the board!

I guess I'll defend myself a little...  In my experience with cobalt I have
found that they don't provide any qualified Tech support.  I can't get the
answers to questions specifically about things like "The GUI" and the SSL
Package they sell and leave you hanging with.  Cobalt products are great
appliances and I am very happy with it's performance.  To me the GUI is
bonus that turned into a thorn due to lack of support and/or documentation.
I have ask Tech support Simple questions about the GUI only to get stupid
answers back.  I asked about a SSL Error and they said it was a bug and
don't worry about that mail everyday???  Later they put a fix in the
knowledge base but did they ever let me know???  NO... In Fact I never get
any notices from them about Security or upgrades????  I have to go looking
every once in a while...  It seems clear to me that if you ask a simple
question you can expect a stupid answer..  Folks I'm not asking Linux or DNS
or "Your cgi" questions here.  I just expect them to support the Software
that they wrote/compiled/whatever and Sell.

Finally in case none of you noticed ar perhaps you have all become used the
comments you read here everyday!

These are some from today
*cobalt doesn't seem to have much documentation.

*I have spoken to Cobalt's European technical support but no response yet?

*Support does seem to have deteriorated  over the last couple months and it
would be interesting to hear their version of events.

*I have to admit being rather disappointed with the lack of integration in
cobalt's ssl package, after installing it *nothing* happens...you have to go
find it yourself, configure it yourself, and fiddle with it a lot, they did
a much better job on the raq3's :(

If you must respond to this do it off the board!

Zeffie Storm

P.S.  Pick your response
> I'll be more than happy to FedEx my crisp, clean $1.00 bill to Zeffie
> I'll even pick up shipping on his server. Now, isn't that a good deal?

No and your an idiot for asking such a stupid question....

Jeff L.  Check the archives I have posted some answers but you often are so
fast at
providing good answers I don't bother.  As for problems?  I solve my own
problems.

-k  This is an appliance?  Do you have Advanced Knowledge of the GUI and all
Aspects???  Didn't think so. :)

HTH, HAND, SHANDY---  Very Nice Site... LOL

Martin -  There is no RPM and I doubt cobalt reads this or any mail they get
very often

Tony... Tony this is not a first time business....  When you can get that
B&M Storefront for $150.00 per month let me know.  untill then why don't you
stop trying to scare people in order to save the overpriced B&M Biz.  The
internet is clearly something you know nothing about....

REMEMBER
If you must respond to this do it off the board!