Re: [cobalt-users] Cobalt Wish List

[THEJRC <thejrc@xxxxxxxxx>]

Hmmm it seems tech support from any business has its ups and downs
to be completely honest with the exception of one single company :::wont
mention here, but I usually work with anywhere from 8 to 30
manufacturers at any given day (all in part are large, compaq, hp, and
so forth::: I have never had a problem with anybody.  Perhaps this is
due to pure experience and knowing what to do before the call and what
to say during the call....  anyhow, lets get to the point eh.

I own a Qube2, working for a hardware liquidator we have a massive
variety of equipment hit our docks daily, I saw it and had to have it...
as far as what I paid... wont lie after taxes :::keep in mind me being
the lead tech here:::  $730 cash, 10G hard disk 64mb of ram... not a bad
deal eh..
anywhoo when I first pulled the thing out of the box and set it up I did
run into a few issues, and us not being a reseller, I had to go to
cobalt ::much like I do with anything else we have hangin around::  not
only did they take care of my problems, but they sent me some hats and a
watch :::cheap, but cool:::  the call lasted about 4 minutes.

IMHO, cobalts customer support/relations are excellent!  But then again
as I brought up previously I make these calls on a daily basis.  

as far as what I wanna see..
pretty simple, cobalt should push for some more powerfull san solutions,
a little more software for the qube :::it would be nice instead of
always outsourcing::: possibly releasing restore software :::I've heard
you can write to ??somewhere?? and get these::: and possibly some Gbit
ethernet solutions as well as fibre channel...

but hey, for new technology ::server appliances:: I think cobalts
cruising full speed ahead!!

¥¥¥THEJRC¥¥¥
thejrc@xxxxxxxxx


:::snippity snippity:::
* TECH SUPPORT, aka lack thereof, or how to reduce call
  volumes so Cobalt can actually answer phone calls or
  respond to emails (see previous point for solution).
 
Buy from a reseller that offers support for the product I think would be
the
way to go. I'd be curious to see from this list, the people that are
calling
Cobalt for support, where they bought their unit and what they paid. It
would be interesting to compare that to some of the VARs that have been
mentioned on the list that support their customers and what they charge
for the servers.

 Dan Kriwitsky

::::snippity snippity::::