Re: [cobalt-users] <rant> Cobalt Support - May we help you? </rant>

["Dana J. Laude" <dlaude@xxxxxxxxxxxx>]

Normally, I just call them and get to talk with someone in tech support
in about 5 - 10 minutes.  I had to call them last week, and spent about
30 mins on the phone, and my problem was solved.  Prior to that, same
thing except that took them about 2 hours to fix.  So, I'm 2 for 2 calling
them, and 0 for 3 on email support.  So, I guess what I'm saying is if
you want results, call them.  ;)

Dana

On Tue, 02 May 2000, you wrote:
<snip>
> Does anyone have a clue why it would take them 5 weeks to answer an E-mail?
> It is certanly not because they are busy answering questions in this forum.
> The list is a real blessing. I really appreciate you sharing your knowledge
> of the Cobalt products, as I am sure many others do also.