Re: [cobalt-users] <rant> Cobalt Support - May we help you? </rant>

[Brian Perkinson <brian@xxxxxxxxxxxxxxxxx>]

I purchased my Qube2 from Insight. I don't think they have any support
services. They were recommended by Cobalt (probably because they are down
the street from me. A few days later I got a call from a VAR back on the
East Coast. By that time, I had already ordered the Qube.  It seems that
Cobalt should pick its vendors more carefully. I guess it's my own fault,
but in our business, we have always found it best to deal with the
manufacturer for most of our equipment if possible.

brian


-- 
Brian Perkinson
Mousegraphics
1414 W 14th St
Tempe, AZ 85281
480-894-1992
brian@xxxxxxxxxxxxxxxxx

> 
> <rant>
> Typically when I hear complaints about Cobalts support, its from people who
> buy from CDW, etc.c trying to save a couple of bucks.  I don't tend to have
> much sympathy for them when something goes wrong and they don't have a
> fall-back plan.  Its an honest mistake, and its hard to ingore the bottom
> line when making a purchase decision.  But the purchase price of a piece of
> equipment rarely amounts to more than 25-35% of the TCO (Total Cost of
> Ownership) of that piece of equipment.  If you can't afford to be down, you
> need to make an real investment in your infrastructure *as well as* your
> support, engineering, and development areas.
> </rant>
> 
> 
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