Re: [cobalt-users] <rant> Cobalt Support - May we help you? </rant>

[Rik Thomas <rikt@xxxxxxxxxxxx>]

I have to say the same thing.  The web form is the pits, I have never
received a response to the two that I submitted.  Wait I did get a reply
on one that said to call in.

However.

I have called in numerous times and have received excellent support.  I
have had a few problems with not getting a prompt call back on something
that had to be escalated.  My biggest problem with them is the lack of
around the clock and weekend support.  We are miles smaller than them yet
we offer it...Doesn't seem to make sense to me.


On Tue, 2 May 2000, Dana J. Laude wrote:

> Normally, I just call them and get to talk with someone in tech support
> in about 5 - 10 minutes.  I had to call them last week, and spent about
> 30 mins on the phone, and my problem was solved.  Prior to that, same
> thing except that took them about 2 hours to fix.  So, I'm 2 for 2 calling
> them, and 0 for 3 on email support.  So, I guess what I'm saying is if
> you want results, call them.  ;)
> 
> Dana
> 
> On Tue, 02 May 2000, you wrote:
> <snip>
> > Does anyone have a clue why it would take them 5 weeks to answer an E-mail?
> > It is certanly not because they are busy answering questions in this forum.
> > The list is a real blessing. I really appreciate you sharing your knowledge
> > of the Cobalt products, as I am sure many others do also.

-- 
Rik Thomas CTO rikt@xxxxxxxxxxxx
Delaware.Net, Inc. http://www.delaware.net
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