<$0.02> 1. have a fault with a 3 week old raq3 2. filled in the support form on cobalts site 3. took less than 24 hours to get an initial response, 4. currently have a dialogue going with cobalt support, and things are progressing slowly but well maybe us being 12 hours ahead of the rest of the world (usa) helps :) </$0.02> Regards Ian Chris Adams wrote: > > Once upon a time, Kris Dahl <krislists@xxxxxxxxxxxxx> said: > > Or if you bought it from a Cobalt Authorized VAR with a staff of talented > > and friendly Linux Systems Engineers, you could > > 1) email then for an immediate response > > 2) telephone them for an immediate response > > 2) call their service coordinator and have them paged for an immediate > > response. > > Nice concept for some things, but doesn't work for all. When there are > bugs in the Cobalt software, I don't want to install a fix from anyone > but Cobalt. The RaQ3 catch-all email bug has been outstanding for > several months now (with the only solution having been pulled by > Cobalt). I reported the FP security bug on RaQ2s and RaQ3s two months > ago, and there has been no solution for that. Only Cobalt can fix those > problems. > > It doesn't matter where you bought the product, Cobalt says that they > support it, but it just doesn't seem that the support really exists. > > I know that there are some people working hard at Cobalt. Maybe there > just aren't enough people to do the work. Maybe they should have spent > some of the IPO money in house instead of doing things like buying > Chilisoft? > -- > Chris Adams <cmadams@xxxxxxxxxx> > Systems and Network Administrator - HiWAAY Information Services > I don't speak for anybody but myself - that's enough trouble. > > _______________________________________________ > cobalt-users mailing list > cobalt-users@xxxxxxxxxxxxxxx > To Subscribe or Unsubscribe, please go to: > http://list.cobalt.com/mailman/listinfo/cobalt-users -- __________________________________________________________________ Ian Johnson ian@xxxxxxxx EMtek http://www.em.co.nz 537 Mount Eden Road, Mount Eden PO Box 67-028, Mount Eden. Auckland, New Zealand Tel +64 25518727 Fax +64 96232356 Website hosting and extended email services from www.spiderweb.co.nz Asking if computers can think is like asking if submarines can swim and experience is something you don't get until just after you need it.
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