Re: [cobalt-users] <rant> Cobalt Support - May we help you? </rant>

[Kris Dahl <krislists@xxxxxxxxxxxxx>]

on 5/2/00 12:34 PM, July at Zerowait at july@xxxxxxxxxxxx wrote:

> I submitted a question two weeks ago and no response. Gee, only three more
> weeks
> to go!
> Also, don't even think of leaving a voicemail for their tech support. I have
> yet
> to hear back from one of those. No, the secret is to call the 800 number and
> put
> it on speaker phone for the 45 minutes to 2 hours it takes for a human to
> answer.

Or if you bought it from a Cobalt Authorized VAR with a staff of talented
and friendly Linux Systems Engineers, you could
1) email then for an immediate response
2) telephone them for an immediate response
2) call their service coordinator and have them paged for an immediate
response.

I am dead serious when I say that not a single one of my former clients ever
had to call Cobalt support for any of the installations that I did.  It
wasn't so much that they didn't have the same problems that other people
had, its just that:
1) We recommended the correct solution for the clients needs.  We had vast
expereince with lots of different solutions.  If it wasn't the right
solution for them we didn't sell them the wrong one.  Many times the correct
solution was Cobalt's--sometimes it wasn't.  This prevented many of the
'using a toaster as a microwave' problems I see on the list.
2) We knew what we were doing when we installed the system.  We properly
installed the necessary hardware and software, and got the client machines
talking to it.
3) We were there when there was a problem.  This is for Apple, HP, IBM,
Cisco, Cobalt or whatever.  And solved it using our in-house expertise, and
if need be used the help desks provided to us at the distributor and the
vendor.

I guess it all comes down to this:
Money vs. Working Solution

-k