Re: [cobalt-users] <rant> Cobalt Support - May we help you? </rant>

[Chris Adams <cmadams@xxxxxxxxxx>]

Once upon a time, Kris Dahl <krislists@xxxxxxxxxxxxx> said:
> Or if you bought it from a Cobalt Authorized VAR with a staff of talented
> and friendly Linux Systems Engineers, you could
> 1) email then for an immediate response
> 2) telephone them for an immediate response
> 2) call their service coordinator and have them paged for an immediate
> response.

Nice concept for some things, but doesn't work for all.  When there are
bugs in the Cobalt software, I don't want to install a fix from anyone
but Cobalt.  The RaQ3 catch-all email bug has been outstanding for
several months now (with the only solution having been pulled by
Cobalt).  I reported the FP security bug on RaQ2s and RaQ3s two months
ago, and there has been no solution for that.  Only Cobalt can fix those
problems.

It doesn't matter where you bought the product, Cobalt says that they
support it, but it just doesn't seem that the support really exists.

I know that there are some people working hard at Cobalt.  Maybe there
just aren't enough people to do the work.  Maybe they should have spent
some of the IPO money in house instead of doing things like buying
Chilisoft?
-- 
Chris Adams <cmadams@xxxxxxxxxx>
Systems and Network Administrator - HiWAAY Information Services
I don't speak for anybody but myself - that's enough trouble.