Re: [cobalt-users] <rant> Cobalt Support - May we help you? </rant>

[ChaosIndustries <chaosindustries@xxxxxx>]

Hmm, think to 99.9% of cases noone have to use the cobalt support.

When i have a problem i first try to find what is the reason - and if
i need some more infos - when it is new stuff - i will search the knowledge
base and the internet. In most cases ive found afer only 30 (!)  Minutes
that information i need to fix my problem.

Noticed that a lot of mails in that list are answered in the manual or the
answer
can be found in the knowledgebase from cobalt.

Ive sended one request to cobalt support to test it for myself. Got answer in
just 3 hours. Think this is ok.

Greetz Sven

Michael Aronoff schrieb:

> I only use cobalt support as a last resort!  When a problem strikes I send
> in a request to them only to start the clock on it.  I then turn to the
> great people of this list and it's archives.  Everytime I have had my
> problem solved before I ever got a response back from Cobalt.  Including one
> time where I was unable to change user settings at all because of a problem
> with my site_Usermod.cgi.  I did the diagnosis from the archives and tried
> removing the various packages and reinstalling them but no go.  Three times
> I asked the Cobalt tech if he could send me a good copy of the
> site_Usermod.cgi just to make sure that was in fact the problem (since
> nothing else they suggested had worked) and they would not.  I finally got
> it from someone on this list and the problem disappeared.
>
> Don't get me wrong I love my Raq3 and would not trade it for any Windows box
> in the world but Cobalt support sucks!
>
> Just one man's opinion, you may disagree, people are wrong all the time...
> ;-)
>
> Michael Aronoff - CIIC
> ma@xxxxxxxx <mailto:ma@xxxxxxxx>
> Calabasas, CA
> 818-591-7825
>
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