RE: [cobalt-users] Severe Security Problem Between Sites

["Dan" <dan@xxxxxxxxxxxxx>]

> That would be fine, if they were supporting what they set up.
>
> There are no real help files, no tech support, nothing.  I bought a Raq 3
> recently.  I don't think I will buy another.   I have no where to turn for
> reliable support.

Turn to the company you bought it from. If you looked for the best price,
you probably won't get support. If you bought from a company that offers
support, you might pay a little more, but you'll get the help you need.

>
> Every time I have a question I have to spend hours and hours searching
> archives and other sites looking for a answer.  Why?
>
> I have never seen a more poorly documented software.

Most of the software is open source and the documentation is out there.

>
> It would be great if I could look in O'Reilly books and get the
> answer. They
> made their Interface proprietary and it doesn't work correctly
> with standard
> Apache and Linux changes.

It works without changes the way it was designed. If you make changes, then
don't expect them to support your changed server.

>
> So where does that leave me? Looking somewhere else for my next machine.
> Cobalt better take notice.  The same types of questions a posted here and
> over and over.  There is no documentation.  They better come up with some.
> They will be losing out in the end.  As more and more people become
> disgruntled, they talk to each other.
>
> Someone will come up with a better mousetrap.  It will have a help file.
>
Maybe it will, maybe not. If it's based on Linux or Apache, I find that
you're always pointed to some of the sites with info on those platforms.
--
Dan Kriwitsky