[cobalt-users] TELNET IS STILL DOWN!

["William J. Heaton" <wjh@xxxxxxxxxxx>]

Sorry to raise this issue.  I'm reposting the following message that I just 
sent off to Cobalt support via their web page.  We've had no response from 
them on this issue and I'm hoping that one of their managers will see it 
here and contact us.  Needless to say we starting to worry about their 
ability to provide technical support.

-------------------------------

We have tried multiple times to contact you via the Email page, The Mailing 
Lists, and via Telephone and have had only one response that DID NOT 
address the issue.  This is issue has been open for about a week with no 
positive response from Colbalt.

Two other RAQ3 customers have contacted us with the SAME problem asking if 
we've been able to resolve it.  Clearly this is an issue that is effecting 
more than just one customer.  Clearly this is an issue with the RAQ3 
configuration.  I'm asking that this be escalated as it creates a severe 
handicap to operations.  Many of the fixes in the knowledge base presuppose 
telnet access to perform.

To recap the problem:  We no longer have telnet access to our box.  Here is 
a log of a sample session:

Cobalt Linux release 5.0 (Pacifica)
Kernel 2.2.12C3 on an i586

login: admin
Password:
Login incorrect
login:

Yes, the password is correct.  We still can use the control panel and FTP 
to access the site.
Regards, Bill

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William J. Heaton            Grand Designs, 
Ltd.              <http://www.conflux.net>http://www.conflux.net
wjh@xxxxxxxxxxx        4917 Evergreen Way, Suite 
10           <http://www.gdltd.com>http://www.gdltd.com
(425) 710-9006             Everett, WA  98203