Re: [cobalt-users] TELNET IS STILL DOWN!

["Franklin S. Werren" <fswerren@xxxxxxxxxxxx>]

Hi There;

You probably checked ...but when you went into the
http interface...did you give yourself telnet rights ???

Frank

----- Original Message -----
From: "William J. Heaton" <wjh@xxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Cc: <admin@xxxxxxxxxxx>
Sent: Sunday, March 26, 2000 12:26 AM
Subject: [cobalt-users] TELNET IS STILL DOWN!


> Sorry to raise this issue.  I'm reposting the following message that I
just
> sent off to Cobalt support via their web page.  We've had no response from
> them on this issue and I'm hoping that one of their managers will see it
> here and contact us.  Needless to say we starting to worry about their
> ability to provide technical support.
>
> -------------------------------
>
> We have tried multiple times to contact you via the Email page, The
Mailing
> Lists, and via Telephone and have had only one response that DID NOT
> address the issue.  This is issue has been open for about a week with no
> positive response from Colbalt.
>
> Two other RAQ3 customers have contacted us with the SAME problem asking if
> we've been able to resolve it.  Clearly this is an issue that is effecting
> more than just one customer.  Clearly this is an issue with the RAQ3
> configuration.  I'm asking that this be escalated as it creates a severe
> handicap to operations.  Many of the fixes in the knowledge base
presuppose
> telnet access to perform.
>
> To recap the problem:  We no longer have telnet access to our box.  Here
is
> a log of a sample session:
>
> Cobalt Linux release 5.0 (Pacifica)
> Kernel 2.2.12C3 on an i586
>
> login: admin
> Password:
> Login incorrect
> login:
>
> Yes, the password is correct.  We still can use the control panel and FTP
> to access the site.
> Regards, Bill
>
> --------------------------------------------------------------------------
----------
>
> William J. Heaton            Grand Designs,
> Ltd.              <http://www.conflux.net>http://www.conflux.net
> wjh@xxxxxxxxxxx        4917 Evergreen Way, Suite
> 10           <http://www.gdltd.com>http://www.gdltd.com
> (425) 710-9006             Everett, WA  98203
>
>
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