Re: [cobalt-users] New Cobalt Support Site

[Mat Kovach <mkovach@xxxxxxxxxxxxxxxxx>]

On Sat, Feb 26, 2000 at 10:54:38PM -0800, Jeff Lasman wrote:
: >Let me know what you all think.
: 
: I already give as much support as I can afford to give, on this 
: list.  Spreading me (and others like me) thinner, isn't the answer, in my 
: opinion.  I get a lot of consulting clients, too.  I even get some of them 
: from people I've met on this list.  I've had to drop about twenty other 
: lists I used to read because of my interest in supporting the Cobalt community.
: 
: I hope you'll be successful; the Cobalt community needs a lot of 
: support.  Just don't expect the supporters to magically appear.  Even 
: people like Red Hat have discovered they can give away product but they 
: have to charge for support.  Good Luck!

Just my 1/50 of a buck here, but I think that instead of spreading people
thin, the should be a bit more effect into somehow getting common information
available to users.  I see many of the questions of the list come from:

o Lack of understanding of UNIX/Linux.
o Lack of knowledge of Internet Protocals (TCP/IP, SMTP, DNS, etc).
o I think some people expect a bit much from people trying to help out on
  their own. (This is not uncommon on list of this type).

Some this have monthly (or weekly) FaQ postings to the list to help curb
some of that.  Others have pages devoted to documentation to answer 
common questions.  This is a fairly high traffic site, it just might be time
for people on this work together do something like this. 

Like I said, just my thoughts.

-- 
Mat Kovach                                      mkovach@xxxxxxxxxxxxxxxxx
Cleveland Linux User Group                       http://cleveland.lug.net