Re: [cobalt-users] Hijacking of Cache Servers

[Rik Thomas <rikt@xxxxxxxxxxxx>]

I don't think your problem is a Cobalt support type question.  You are not
having a problem with the product, it is functioning correctly, even for
people in Japan!  You are having a network abuse issue.  You need to
protect your network from allowing outside networks using local services
like cache servers.  That is not a Cobalt Support question, that is a
basic problem any ISP should know how to answer.

Just null route the network and be done with it, quick painless and one
command.  Contact your upstream and have them null route it, that is even
better, that is what you pay them for.

That is one reason I didn't like Ascend, livingston has free support.
They are awesome and their pm3s are too.  :)

On Wed, 23 Feb 2000, Pete Starnes wrote:

> > ahhahahahahahahahahahahhahahahaahahahahha!!!!!!!!!!!!!
> >
> > If he could afford a PIX he wouldn't bother spending some $200 per hour
> for
> > support!
> >
> > Audric
> 
> Actually I could afford a PIX and/or pay $200 per hour for support.  I just
> don't see the point in spending $200 bux an hour for support.  In most cases
> in the past when I have shelled out the per hour or per minute fees on
> support issues it has been to talk to some flunky that doesn't sound like he
> knows how to operate a telephone.  One example was with a problem with an
> Ascend Max...I run 17 of them so I know them pretty well inside and
> out...but had one that just refused to accept ISDN calls...Called their
> support line after hours which was a 900 number at something between 2 and 5
> bux a minute..can't remember the exact details..and the guy on the other end
> could just say..boy that's strange...sheesh.
> 
> I also HATE companies that sell you a product with one support structure in
> place...and then change it and try and gouge you for money on support
> issues.  And $200 bux per hour is just flat out ridiculous.
> 
> That's like me selling a customer a dialup account and then when they call
> to ask how to set up their computer telling them after the fact that I'm
> going to charge them $200 bux an hour to help them out.
> 
> Pete
> 
> 
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> 

Rik Thomas CTO rikt@xxxxxxxxxxxx
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