Re: [cobalt-users] Hijacking of Cache Servers

["Pete Starnes" <sysop@xxxxxxxx>]

> ahhahahahahahahahahahahhahahahaahahahahha!!!!!!!!!!!!!
>
> If he could afford a PIX he wouldn't bother spending some $200 per hour
for
> support!
>
> Audric

Actually I could afford a PIX and/or pay $200 per hour for support.  I just
don't see the point in spending $200 bux an hour for support.  In most cases
in the past when I have shelled out the per hour or per minute fees on
support issues it has been to talk to some flunky that doesn't sound like he
knows how to operate a telephone.  One example was with a problem with an
Ascend Max...I run 17 of them so I know them pretty well inside and
out...but had one that just refused to accept ISDN calls...Called their
support line after hours which was a 900 number at something between 2 and 5
bux a minute..can't remember the exact details..and the guy on the other end
could just say..boy that's strange...sheesh.

I also HATE companies that sell you a product with one support structure in
place...and then change it and try and gouge you for money on support
issues.  And $200 bux per hour is just flat out ridiculous.

That's like me selling a customer a dialup account and then when they call
to ask how to set up their computer telling them after the fact that I'm
going to charge them $200 bux an hour to help them out.

Pete