RE: [cobalt-users] RaQ3, installing software problem

["webmaster" <webmaster@xxxxxxxxxxxxxx>]

fortunately, my problems have mainly been with DNS at my ISP rather than
with cobalt - but I agree with you about their tech support sucking. they
have gotten back to me each time i have emailed, but have never called me
back and their emails are so far delayed after my initial email that i
usually already have an answer..

cobalt - you guys need 24hr PHONE support and need to hire alot more people
if you want your product to work.

mark williams

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of ESSLink Admin
Sent: Thursday, February 10, 2000 8:28 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: RE: [cobalt-users] RaQ3, installing software problem


I was foolish enough to get and install the 2.2 patch. Basically that was
when we started to notice some problems. So far Cobalt systems has not
impressed me one bit. Last night I was on the phone with one of their techs
for about an hour, then I was hungup on, oddly enough when I tried to call
back, got the message that Cobalt was closed. Since the tech was in my raq3
working on something I have no friggen idea what he did.

I thought that I would never say this, but I am considering using my raq3
for parts, i'd rather deal with a REAL unix operating system, Commercial
BSDI, at least I have technical documentation, and BSDI has always been
there to help, they don't let you hang.

At least I can thank Cobalt for something, hell I have a nice memory
module, good size hard drive, CPU (if they didn't glue it to the board) and
cute blue plastic that I think I will melt down and mail back to Cobalt.

HONEST COBALT, I'm really not F R U S T R A T E D, see, I'm smiling :)


At 10:43 PM 2/9/00 -0500, you wrote:
>Charlie..
>
>I take it you also installed security patch 2.2...? We did as
>well...(urrgghhh)!!!  Is that when your problems started...??  We (and or
>customers) went through the same problems that you're describing after
>installing security patch 2.2.  You'll read posts here in the list
regarding
>attempts to "un-install" the patch, but that will basically accomplish
>nothing (basically only removes it from your admin interface but not
>actually from the system).  All I can tell you is that after 4-5 days of
>trying to fix what the problems that patch created, we finally had to have
>the drive reformatted with a fresh install of the OS.  We were TOTALLY
>screwed!!  Cobalt said the day after the patch went up (and was then taken
>back down a few hours later), that they would post a patch to correct/fix
>the problems of the original patch (for us poor souls who installed it),
and
>then post a revised version of the security patch that didn't have these
>problems.  They must be still working on it...  I'll lay money that you can
>trace all your problems to security patch 2.2.. but I have no idea how to
>guide you in resolving the horror that little number created.  Maybe
someone
>else here in the group and advise on how to proceed.  You might also want
to
>run a search on the patch in the mail-list and see/read everything
>concerning the topic for additional insight.
>
>Good Luck
>Craig Napier
>
>
>_______________________________________________
>cobalt-users mailing list
>cobalt-users@xxxxxxxxxxxxxxx
>http://list.cobalt.com/mailman/listinfo/cobalt-users

WebGard LLC dba ESSLink
ESSLink System Administrator
P.O. Box 1018, Winsted, CT. 06098
Phone: (860) 379-1095, Fax: (860) 379-1394
Toll Free: 800-838-2302
Email: admin@xxxxxxxxxxx
World Wide Web: http://www.esslink.com


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