RE: [cobalt-users] IPO?

["Lyle Scheer" <lyle@xxxxxxxxxxxxx>]

>Of course, if you consider this list their "support" then they're doing
>great....

No, I do not consider this list in that manner... however, when I originally
created these mailing lists, I did so under the assumption that there will
be far more users of the Cobalt boxes than engineers or support engineers at
Cobalt, and people will be doing things that we never even considered when
designing the boxes (after all, I understood that we could not possibly be
perfect or know everything).

I figured that a forum where the true innovators (i.e. users/developers)
could come together to share war stories of what works and what doesn't
would be useful for everyone involved (users, developers, and especially the
Cobalt engineers that read the war stories).

I am very happy to see that this is indeed the case.  I'm also saddened by
the messages that show up on this list from people who did not get the
support they expected from Cobalt.  I'm sorry this happens.  I want Cobalt
to be an excellent organization in all of it's aspects.

There are at least two orders of magnitude more boxes out there than
employees here.  That implies that there is at least an order of magnitude
more people out there using the product externally than people designing and
improving the product internally.  To me, this implies that unless there are
ways that you can help yourselves, y'all will be continuously waiting on
"Cobalt".

Therefore, I sincerely thank all of those people out there who have
contributed to this forum in helping each other.  While I do not consider
this an official support channel, I do consider it an essential part of a
healthy community.

Keep up the good work, the constructive criticisms, and the cry's of
frustration.  While I'd love to see fewer crys of frustration, I appreciate
the fact that you care enough to let us know.  I especially liked the
letters to our VPs... that's a good audience to address that kind of
frustration.

- Lyle