Re: [cobalt-developers] Failure in contacting COBALT web site hosting technicians

["Michael" <michael@xxxxxxxxxxxxxxx>]

I've used their support form on their web site and I get a response within 4
business days and it is usually helpful.  Might want to try email instead of
the telephone.

Michael


----- Original Message -----
From: Fathi Said <fathi@xxxxxx>
To: <cobalt-developers@xxxxxxxxxxxxxxx>
Sent: Monday, June 26, 2000 4:57 PM
Subject: Re: [cobalt-developers] Failure in contacting COBALT web site
hosting technicians


> Vlad,
>
> > I have called repeatedly the 800 toll free number waiting on hold
> > for long minutes but nobody was there to respond, there was no
> > feedback even if I left our phone #s (we have voice mail too) on
> > their voice mail boxes.
> > Somebody please be so kind as to please give me an IDEA !!
>
> Calling Cobalt requires patience. Estimate 100 minutes average waiting
time.
> Then estimate another 100min due to the lack of knowledge of the first guy
> you speak with. Then estimate that the solution he told you won't do the
> trick and estimate another 100min of time to get a more knowledgeable tech
> rep. If you finally manage to solve your problem you're lucky.
>
> -f
>
>
>
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>