[cobalt-users] network cannot find my server

["Achieve IT" <info@xxxxxxxxxxxxxx>]

Hello,
There is a company for whom I do some work every so often. However in the
past 2 weeks this organisation has not been able to reach any of  the
websites that are hosted on my server. They receive a page which states:

"10060 - Connection timeout
Internet Security and Acceleration Server

----------------------------------------------------------------------------
----

Technical Information (for support personnel)

Background:
The gateway could not receive a timely response from the Web site you are
trying to access. This might indicate that the network is congested, or that
the Web site is experiencing technical difficulties. "

My server seems to be operating fine. When I ping 212.67.197.38 from
www.network-tools.com . I get "Average time over 10 pings: 151.6 ms"

However, when the company above pings from there own network the result is:

"
C:\>tracert www.irishseafood.com

Tracing route to www.irishseafood.com  [212.67.197.38] over a maximum of 30
hops:

 1   <10 ms   <10 ms   <10 ms  10.1.2.250
 2   <10 ms   <10 ms   <10 ms  10.1.2.254
 3   <10 ms   <10 ms   <10 ms  193.120.40.1
 4   <10 ms    15 ms   <10 ms  serial6-5-0.cr001.ddm.esat.net
[193.120.8.121]
 5    32 ms    31 ms    15 ms  ge0-0-0.core002.ddm.esat.net [193.95.138.11]
 6   <10 ms    16 ms   <10 ms  pos2-0.core002.cwt.esat.net [193.95.131.33]
 7    94 ms    16 ms   328 ms  pos2-0.br001.inex.esat.net [193.95.131.6]
 8   <10 ms    16 ms    15 ms  fe0-0-brian.DUB.router.COLT.net
[193.1.208.204]
 9    15 ms    32 ms    31 ms  p5-0-0.bhx-1.bir.bir.UK.COLT.NET
[213.86.64.10]
10    31 ms    31 ms    31 ms
cust-BHX-BHX-T3P060104-s1-1-1-1.bhx-1.bir.bir.UKCOLT.NET [213.86.95.74]
11   531 ms   578 ms   157 ms  212.67.210.238
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
"

Any ideas?

Thanks,
Declan.