RE: [cobalt-users] Port 25 Email blocked by ISP

["Michael Aronoff" <ma@xxxxxxxx>]

Jeff wrote:
> We now offer POP before SMTP for clients who want to use our outgoing
> server, but we neither recommend it, nor do we try to "fix" it when it
> doesn't work, as it's almost certainly an ISP issue.

I disagree with this.  Clients hate when we "pass the buck".  It does not
matter if it's true or not. From their perspective when they call me with a
problem related to e-mail they expect me to fix it.  I see no harm in having
an alternate SMTP port open for these clients.  I have actually gotten many
accounts specifically because I offer this.  There are many themes I must
"pass the buck" (especially about MS e-mail programs, but that is a
different thread) but this is a situation where the fix is easy and if done
properly does not make the server any less secure.

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Michael Aronoff - ma@xxxxxxxx
Calabasas, CA