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Re: [cobalt-users] raq550 "page can not be displayed" error



At 11:00 28/03/03 +0000, you wrote:

hi
One of our domains on a raq550, is an asp site where users can enter
predictions on a game. This is done via a five step process : -
1- shows this weeks game
2 - login.asp - logs the customers in
3 - users can enter their predictions via a form and then submit to the
following page
4 -  users are shown their submissions and then asked to confirm
5  users predictions are entered into database and user is shown reference
information.

A problem keeps occuring however.
Sometimes (perhaps 1 in ten, its hard to know exactly but 1 in 2 or 3 for
some people) when pressing the submit button between steps 2 to 5 ,the
standard ie "page can not be displayed - Cannot find server or DNS Error "
is returned. If the user then goes back and tries again it usually then
works ok. ...

Just a few things that spring to mind (may not be relevant though;)

a) Users on dial-ups - May be the browser is giving up sending the form back before the connection is restored. I suffered that on an .ASP page from one of my suppliers when we used a 56K modem. Since going ISDN we've not had the problem even though the connection drops between us getting the page and sending it back (take about half hour for us to fill in their form!). b) Some sort of conflict between the form code and a browser - eg if all the affected users are using IE5.xxxx or whatever, perhaps thats something to do with it

HTH
Steve