RE: [cobalt-users] Raq4r Email Server Timing Out..??

[aljuhani <aljuhani@xxxxxxxxx>]

Hello,

It could be a connectivity problem from the ISP.  You may ask your customer to 
ping thier/your mail server from that ISP connection and note the lost packets 
that are not coming back.

Some other solution is to ask the customer increase the timout settings in the 
outlook express.  For outlook express, server timeout setting are found under:
Tools/Accounts/Mail Tab/ ...Selct the mail account.. then choose:
Properties / Advanced Tab.
Under Advanced Tab there is a setting for "server timeout" that can be 
adjusted within the range 30 seconds to 5 Min.  Usually 1 Min is the normal 
setting.

Can you post the exact error message, you are getting in /var/log/maillog.

Regards,
aljuhani@xxxxxxxxx

>===== Original Message From cobalt-users@xxxxxxxxxxxxxxx =====
Well it seems like the email client Outlook is making the connection to 
the server since it identifies the server and is able to indicate how 
many messages are on it for download..

What happens next is that Outlook either just hangs waiting and waiting 
and now messages are downloaded or it may download a few messages then 
stop with a time out message.

It gives the impression of network or Internet congestion yet access to 
the web sites on the server are pretty quick and watching the mail spool 
across the server the server never has been seen timing out or 
indicating any errors on it's side.

Do you think that some kind of intermitten DNS related issue could be 
causing this??

I will try your suggestion.. and use IP inseatd of name to see if that 
resolves the problem.

Thanks much for your input!!

Jerry