RE: [cobalt-users] Raq4r Email Server Timing Out..??

[aljuhani <aljuhani@xxxxxxxxx>]

Is the mail server timing out during downloading messages after connection 
established.

-or-

It is timing out when trying to resolve the mail server hostname to an IP at 
the initial pre-connection stage.

I think it is the second case, You can ask your customer to use the IP address 
of thier or your mail server if located on the same box.  Instead of entering 
mail.thiersite.com as a pop3 or smtp server in thier mail-client they should 
use the IP address.  Possibly the ISP DNS is not yet fully Propagated.

aljuhani@xxxxxxxxx

>===== Original Message From cobalt-users@xxxxxxxxxxxxxxx =====
>Help..!!
>
>I've got a strange situation where email clients are getting errors that
>indicate that there is a network problem or server problem etc.. and their
>email client gives up basically because of timing out.
>
>What is strange is that it only effects random email accounts of users at
>the same physical location so far.. and has been going on for 4-5 days now.
>
>Is there any way to watch the server or check something on the server to
>determine if it's at fault??  Or if there is a problem with data
>transmission from their location to the Co-Lo where the server is located??
>
>I need to prove some how if it's the server or the ISP causing the problem.
>
>FYI - Webmail works fine..
>
>I'm catching all kinds of heat over this and so far have not seen anything
>out of place on the server.. actually it is barely under load at all.
>
>I open to any and all suggestions that would assist me in troubleshooting
>this..
>
>
>FYI - The Server was fine up until last Friday night when the ISP had a
>major network re-arrangement and changed all IP's, DNS and so forth.. based
>on that I have to believe that the problem is on their end.. but I need to
>be able to prove it some how.  Also the same ISP provides Internet access
>for the customer having the problem.  All other customers on the same server
>are fine and no complaints.  Of course everyones DNS except for the problem
>customer are being done from outside the Co-Lo & ISP.
>
>Again.. I desperate here to find the cause..
>
>Jerry
>
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