[cobalt-users] RaQ3 Memory Upgrade - Not Allowed!

["Steven Young" <steven.young@xxxxxxxxxxxxxxx>]

I have a RaQ3 with only 64MB RAM which I was thinking of upgrading to
256MB or 512MB. The RaQ3 is leased from a colocation provider in London.
When I got the RaQ3 I was informed the RaQ3's RAM could be upgraded by
them (although at rather excessive prices) but now when I have asked
them (a year or two down the line) I get the following reply:-

<snip>
I'm afraid that we are unable to upgrade memory in RaQ3's as in the 
past it has proven to conflict with the motherboard and prevent the RaQ 
from working until the upgrade is removed, unfortunately it has also 
caused problems leading to complete loss of data, as a result we stopped

performing the upgrades.
</snip>

Are there any real justification in what they are saying? Are RaQ's more
prone to smoking after a RAM upgrade than any other brand of server?
Obviously there is always the risk of something failing after any
upgrade, but if done correctly with branded memory I can't see what the
problem is. If I lose data, I have backups. In fact, I wanted them to do
a RaQ4 OS restore at the same time.

Cheers,
Steven