Re: [cobalt-users] Inconsistent and Wrong Reply to address with Outlook

["Steve Werby" <steve-lists@xxxxxxxxxxxx>]

"EDK" <ekagan@xxxxxxxxxxx> wrote:
> I checked through the list and archives but I couldn't seem to find
anything
> pertaining to the problem we expereince.  We have a list setup that allows
> outside posting for support:  support@xxxxxxxxxxxxxx
>
> On the norm (99%) of the time, the mail shows up from the actual user and
if
> we reply it will go back to the user: example:
> owner-support@xxxxxxxxxxxxxxxxxxx; on behalf of; Steve [steve@xxxxx].  In
> this case, a "reply" will get issued and go back to steve@xxxxxx
>
> Once in a while, we get an email where is shows it is from the user - but
> outlook shows it as: owner-support@xxxxxxxxxxxxxxxxxxx
> A reply to causes it to reply to owner-support@xxxxxxxxxxxxxxxxxxx - which
> of course is ourself.  If I check the headers of the email, it shows the
> proper info:
>
> Received: from bhome [66.1.1.1] by e.com with ESMTP
>   (SMTPD32-7.11) id A05960F30158; Thu, 18 Jul 2002 16:08:57 -0400
> From: "Brett" <Brett@xxxxx>
> To: <support@somedomain>

There must be more headers.  Can you reply with all of the headers?

> The same behaviour does not appear to occur with Outlook Express ??  Any
> help or ideas would be appreciated.

I suspect that Outlook prioritizes headers differently than OE when
determining who to reply to.  But you'll need to provide more info. to look
into that.

--
Steve Werby
President, Befriend Internet Services LLC
http://www.befriend.com/