RE: [cobalt-users] Replacement Cobalt parts now available online

["Gavin Nelmes-Crocker" <cobalt@xxxxxxxxxxxxxxxx>]

> >Do you know if Seagate offers any type of warranty on bad OEM Raq4 
> >drives? One would expect more than 1 year of service out of 
> a lightly 
> >used 20GB drive used in a Raq4 Raid. It's close to 
> impossible to find  
> >the 20.4 GB Seagates that shipped with the
> >Raq4i. Did Sun buy out
> >every last one on the planet just so they could triple the 
> price on them?
> >
> >Warranty? What warranty?
> >
> I have a 30G Quantum and a Seagate 20G out of a couple 
> RaQ4R's that lasted LESS than 24 hours! Does Sun really think 
> that I will send the whole server back and be down for a week 
> because of a bad HD? Hey Bruce....where do I send these 
> drives for warranty? I called support/spares twice and sent 2 
> emails......no answer.... again.

Well if you have taken them out of your RaQ already then the warranty
from Sun is no good I believe but worry not for the last 5 years I have
had excellent service from Seagate, Quantum and IBM directly - Seagate
even let you do the RMA online and then ship - the identical spec drive
is shipped back within 7 seven days even really old stuff (sadly no
upgrades) I believe all three suppliers let you do warranty lookups on
the site and most of them offer 3 years warranty so even when your RaQ
is over a year the most likely part for failure is covered.

http://www.seagate.com/support/service/procedure_drive.html

Quantum now seems to be handled by www.maxtor.com look at services,
product support 

www.ibm.com do a search on rma hard drives in the main search and you
should get http://www.storage.ibm.com/warranty/jsp/arma51.jsp  which
works

Just a view of the wider world

Gavin
PS I saw a mention of Carley Korchinsky - who was awesome in her ability
to bend the rules within the EMEA, I believe may now not be handling
this area if still at Sun but please bear in mind her role only
encompassed Europe etc