Re: [cobalt-users] Can I install RT ? Update Perl? Update PostgresQL?

[josh <josh@xxxxxxxxxxxxxxxxxx>]

On Mon, May 20, 2002 at 03:22:11PM +0100, Andy Brown wrote:
> Good package, I have it running on a Raq4i here with no problems at all.

Andy I have some important questions for you or anyone with answers. I
am having a hard time getting RT going. I installed the MySQL package
so that was no problem, but I'm have configuration issues. I'm letting
this go to the list as well because it seems that the way a RaQ is
configured will create some of these problems from time to time.

0. Which version of RT did you install? I'm trying to get RT 2.0.13
set up on a RaQ XTR and I'm curious if there have been dramatic
changes in RT or if the XTR is dramaticaaly different in its
configuration.

1. How did you add the needed modules to your Perl set? I wound up
with two versions by accident yesterday 5.6.1 and 5.00503. While I'd
like to use the current version it doesn't really matter since both
should work. I would really like to have a current version of Perl

2. The current install calls for mod_perl or FastCGI. Is it possible
to install mod_perl. I could not find it.

3. One of the options was to install rt in its own virtual domain,
e.g. http://rt.domain.com. I'm trying to do this. I installed RT
itself in /opt/rt2 which makes the DocumentRoot
/opt/rt2/WebRT/html. The server still brings up the page from
/home/sites/site3/web. How can I have a program's web site still be
found when its not in the default space. Is a symlink sufficient?

4. Since, a serverappliance is a preconfigured web server, is it
possible to add features. There is a lot that can be incorporated in an Apache web server. Up to now I've just been going with the assumption that its in there. Now I'm apparently missing something.

> 
> 
> <snip>
> It uses a database, usually MySQL, Perl, and a web browser to keep
> track. Perl as it is, is current enough. Though I would have to add
> modules, I assume I wouldn't wreck anything if I didn't replace any
> already existing modules. [ I am a little confused by the Perl setup
> anyhow with the RaQ].
> </snip>
> 
> Just follow the installation instructions, and add in the RT parts into the /etc/httpd/httpd.conf as it explains.
> 
> <snip>
> What really got to me was that it requires PostgresQL 7.1.1. or higher
> and apparently my new RaQ XTR only has 7.0.2. This creates a dilemma
> for me. Do I wait for Sun to upgrade or use MySQL? I assume that
> Postgres is so integral to the operation of a RaQ that I don't want to
> even think about upgrading it myself. 
> </snip>
> Use MySQL, forget trying to talk to the postgresql database, as if you make a mistake, the RaQ UI will explode ;)
> 
> Grab the mysql pkg from pkgmaster.com and install onto the RaQ, then follow RT instructions for using MySql.
> 
> 
> 
> Don't forget, after modifying apache's config files not to tamper too much using the web-interface for httpd configuration changes, otherwise it could overwrite your modifications (although the raq4's seem to handle this quite a lot better than the raq3's)
> 
> 
> Hope that gets you going on the RT installation. It goes on reasonably smooth!
> 
> Regards,
> 
> Andy
> http://www.raqpak.com/
> 
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-- 
Josh Kuperman                       
josh@xxxxxxxxxxxxxxxxxx