RE: [cobalt-users] URGENT: Server not responding! Suggestions?

["Andy Brown" <andy.brown@xxxxxxxxxxxxx>]

> I have a RAQ2 colocated at AITCOM.NET.  It just quit 
> responding today and I am getting little to no tech support 
> from them.  They claim they rebooted it (after 11 hours of 
> pleading), but still there is no response.  How can they tell 
> if there is a hardware error?  Will the LCD say it or what 
> can I tell them to look for?

Hi,

The main things, as Eddy pointed out, are how 'down' is 'down'! The main
tests I'd be looking into are things like:
Ping,telnet,ssh,pop3 then onto webservices.
Generally if the RaQ has a hard time rebooting, it'll first reply to
pings, then to telnet (if its enabled) then to pop3 and lastly is either
web/admin servers and ssh services.

If you cannot get to any of those, do a tracert from your current
machine (traceroute if you're on a linux box that can spell traceroute
;) and see how far to your machine you can get.


As a side-note, never post your IP address to a public list, if you feel
you need to give somebody your IP, do it off-list.

Hope that helps, and do post results on service checks and anything else
you discover.

Regards,

Andy
andy@xxxxxxxxxxxxxxxxxxxxx
HOWTO's PKGs and info --> http://www.raqpak.com/ <-- for Qube and Raq