Re: [cobalt-users] RE: SSL Certificate from Thawte

[Jeff Lasman <jblists@xxxxxxxxxxxxx>]

Rene Proell wrote:

> yes. That is the problem. I only have the "self generated certificate".
> Nothing more. No private key or something !!

Check your email you got from them.  Check any email you sent to them. 
You may have it somewhere, especially if you contacted them from your
own browser, and NOT from the Cobalt box.

> Can you tell me, which
> cert did you order for 100 $ ??? I ordered the Super Cert because I
> wanted to have the 128 Bit cert. Is there a cheaper one with 128 Bit
> encryption ???

The $100 certs all include 128 bit encryption.  The $600 cert forces 128
bit encryption even on browsers that don't normally offer it.  No, I
have no idea how they do that.  I asked them about this before ordering;
that's how come I know.

No, I won't say you've been cheated, only that they took advantage of
you with an extremely misleading bit of text on their website.

I'd call customer support, ask them to replace the cert, and in fact ask
them to replace it with the $100 cert and credit you for $500.  Who
knows, maybe they will.

If not, and if you used a credit card to order, check your country's
laws concerning charging back.

Jeff
-- 
Jeff Lasman <jblists@xxxxxxxxxxxxx>
Linux and Cobalt/Sun/RaQ Consulting
nobaloney.net
P. O. Box 52672, Riverside, CA  92517
voice: (909) 778-9980  *  fax: (702) 548-9484