[cobalt-users] [Raq4] Outlook 2002 multiple POP sessions

[Chris Bell <chris@xxxxxxxxxxxxxxx>]

Hi all,

I've got a problem with a user running Outlook 2002. What appears to be 
happening is that Outlook is trying to establish multiple POP sessions.

Say for instance there's a large email in the mail account, with a 2Mb 
attachment that my user is currently downloading (about 6 minutes at 56K). 
Also assume that Outlook is set to check automatically for new mail every 5 
minutes. After 5 minutes of downloading the 2Mb email, while the POP 
session is still active, the automatic email checking kicks in and tries to 
establish a second POP session. The server won't let the second attempt to 
log in go ahead, as once you've logged in it locks your account.

As far as I can tell, at this point Outlook generates the "mailbox in use" 
error, but for some reason it also dies painfully and has to be shut down 
manually from the Task Manager. This leaves the first POP session open, so 
when you re-open Outlook you have a half-downloaded attachment and you 
can't check your mail because the POP account is still locked.

I can understand the value of multi-threading in a POP environment, but I 
can't understand why it's so hard for a technically proficient customer to 
find a simple setting in a Microsoft product to turn off what is 
essentially a non-standard feature. Does anyone know of any such setting? 
Or alternatively has anyone had to re-configure their POP server because of 
this?

The Raq4 claims to be running something called "QPOP".

Thanks

Chris Bell
BlueSkyHost.com
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