Re: [cobalt-users] raq 4 raid failure

["BT" <error404@xxxxxxxxxxxxxx>]

> Who told you that since it was OEM that Seagate would not honor the
> warranty?
> We've had a number of distributors go bust on us over the years that we
have
> had drives from, Seagate have always picked up and honoured warranty
issues.
> Contact Seagate directly, forgetting about Cobalt or any distributors -
they
> work directly on the serial number and will be able to tell you if it is
> still in warranty or not and if so what to do and where to send it.

I have been trying to sort them on a coulple of 6 gig drives that I only
bought 18 months before according to their serial the warranty expired, this
si after 3 months of the support e-mail on their address being bogus and
bouncing mail, I eventually had to indulge in expensive phone calls, bu
which time the warranties had apparently expired and mysteriously there were
no records at all of me trying to sort an RMA for the previous 4 months.....
however 8 months on and now the warranty has well and truly expired and I
realistically stand zero chance of ever getting my drives replaced....

the moral of this story, I wouldn't buy seagate if they were the last drive
on earth, they will never ever make 1 penny more out of me....

same goes for ibm with their crapola GXP drives and policy that everyone in
the UK has to send the duff drives back to IBM holland, their ONLY european
warranty centre (MORE expensive international phone calls) and my own
CONSIDERABLE expense........ needless to say, I shall never spend another
penny on an IBM product either...