RE: [cobalt-users] raq 4 raid failure

["Global Profit Solutions" <gps@xxxxxxxxxxxxxx>]

> For those who are interested this drive failure was on a 1 year old Raq
> 4r....extremely LIGHT load.
> No Seagate warranty on the drive since it's a Cobalt OEM and
> Cobalt requires
> you to ship the whole server back for
> warranty replacement.
>
> The replacement drive I installed comes with a Seagate 3 year warranty.


Who told you that since it was OEM that Seagate would not honor the
warranty?
We've had a number of distributors go bust on us over the years that we have
had drives from, Seagate have always picked up and honoured warranty issues.
Contact Seagate directly, forgetting about Cobalt or any distributors - they
work directly on the serial number and will be able to tell you if it is
still in warranty or not and if so what to do and where to send it.

Phil

Seagate themselves. Cobalt/Sun is not an option since it now appears that
they no longer fully support their products. The only telephone support
option
is now the paid $95 option. There does not seem to be any more e-mail
support either. \

Tony