RE: [cobalt-users] ftp is down after raq updates HELP URGENT ...I am willing to pay for help

["Sasha Pavlovic" <sasha@xxxxxxxxxxxxxxxxx>]

Thanks for the reply.
the GUI message beside a yellow light is "swatch_service_body_defcon_2 "
The model is a Raq3i.
all other components and access works fine including adding sites and update
via http ie:frontpage
The ftp client simply will not log in at all.  I tried several programs from
several different computers and networks but no go. The internal workings of
the ftp don't work either as the daily backup has failed for two days now.
The message from the server in that regard is:
"scheduled backup failed


backupset: config
target: config
protocol: ftp
resource: spavlovic@xxxxxxxxxxxxxxxxx"

going directly from the Run prompt in windows with the command ftp.site.com
does not even give an error message and the window just shuts down.

I had a friend go in via telnet and all he could find was that the ftp was
posting the error message above.

All I can think of is that the one of the .pkg updates from cobalt was
corrupted and did not place the correct files where they should be regarding
the ftp server.  I don't know anything about linux file structure or
commands, so I am hooped. I tried rebooting, re-installing the .pkg's and
even restoring a backup of the previous days system backups, but all that
does is reset the web pages and other non-relevant files.

Would you know about going via telnet to manually replace ftp files where
they should be?
Please help if you can.  I will send you a money order for your time.
Nobody else has responded since I posted a message yesterday.
Sasha

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Sqlcoders.com
Programming Dept
Sent: November 11, 2001 3:43 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] ftp is down after raq updates HELP URGENT
...I am willing to pay for help



Hiya,
The first part of solving any mystery is to get some facts to work with.
o Go into the gui, go to the active monitor or such, and get the details of
any errors/warnings.
o Is it a raq?, if so what one(2/3/4/4r etc).
o Can you access the sites hosted on that server?
o When you try to access the site via ftp how far do you get? if your client
dosent give you enough info to work out whether its the connection or
authentication stage, then (this will work for either windows or linux), go
to a command prompt (this is a shell in linux or start button>run>command>ok
in windows), type [minus the quotes] "ftp yourdomain.com", this will either
connect or give a error, if it connects then give your username and password
when prompted, note how far you get, and what (if any) error messages you
get back.
o Post this info to the list

>From initial thought's i wonder if its something with your ftp client, but
doing the command prompt version of ftp will clear this up i hope.

HTH,
dw

----- Original Message -----
From: "Sasha Pavlovic" <sasha@xxxxxxxxxxxxxxxxx>
To: <cobalt-users@xxxxxxxxxxxxxxx>
Sent: Saturday, November 10, 2001 4:09 PM
Subject: [cobalt-users] ftp is down after raq updates HELP URGENT ...I am
willing to pay for help


> after I updated some files from the cobalt site, I am now unable to log in
> > with any ftp program.  I have to get in to do my work. Does anybody know
> how
> > to get things working again?  I don't know how to do anything with
telnet.
> > So I am REALLY stuck.I tried rebooting,
> The GUI shows a yellow light and a message something like swatch_(not
> sure)_defcon_2
> > HELP!!! URgent
> > sasha
>
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