RE: [cobalt-users] Warning regarding using CobaltRacks.com

["Cobalt Raq+" <cobalt@xxxxxxxxxxxxx>]

Bradley,

	I have had similar experiences (not with CobaltRacks though).  I
have moved to InetU, which is located in Allentown.  Their customer
service is excellent and has been very accommodating to my needs.  One
time I had an SSL cert that stopped working and they came in on a Sunday
Morning at 7:00 just to fix it for me.  Their service is remarkable.  I
host with them and am not an employee of them, my website
(www.mindworks.net) is hardly ever down and their connections out to the
backbone are quick.

Their website is www.inetu.net.  Check them out.

Best Regards,
-Brent

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx] On Behalf Of Bradley
Caricofe
Sent: Thursday, November 01, 2001 4:50 PM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: [cobalt-users] Warning regarding using CobaltRacks.com

Hello,

I hate to send an email like this, but I feel compelled after nearly
being
put out of business today by the negligient actions of some ametuers who
possibly shouldn't be in the hosting business.  After developing
websites
for 5 years and working at companies like CyberCash and Red Hat Inc.  I
felt I was ready to go at it for myself.  I leased a dedicated RaQ3 from
COBALTRACKS.com.  

Until yesterday my service had worked very well this entire time.  Last
night, they decided, for reasons completely beyond me, to rebuild my
entire operating system.  I never put in any such request.  This
morning,
I wake up to find myself possibly out of business.  I have managed to
attain 20 hosting clients since the inception of my business, all of
them
are currently down.  Clients that had signed with me this week are
wondering if we can handle their projects now and deadlines are now
being
pushed around so myself and my one sysadmin can rebuild things.

THINK TWICE BEFORE USING COBALTRACKS.COM or any service from
VISUALLINK.com.

Not only did they let us down, this problem was addressed to them at
11:30
am this morning.  I spoke with their CEO, NOC manager and tech support
staff.  Noone has called me back at all today after all of them promised
to.  Does anyone know where I can get cobalt racks at similar prices?

thanks,

Bradley H Caricofe
CEO, Advanced Web

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