[cobalt-users] CobaltRack - The Kiwi Experience

["Render-Vue" <sales@xxxxxxxxxxxxxx>]

Regarding our experience with CobaltRack,

We initially hosted our cheaper hosting plans with a Canadian crowd and did
reselling through them when we first got of the ground 2 years ago. They
faced financial difficulties this year and rather than move all our
customers off their server we took over the lease with CobaltRack.

The hand-over and paperwork side went without a hitch and even got a phone
call from them to us here in Auckland...brownie points for that.

My complaints would be - technical support is real slow - 99% of issues we
had, have been resolved via this & the security newsgroup, though CobaltRack
do only give support for hardware and GUI issues. Issues that I did have
with the GUI have never been answered :<
Thanks again to all participating in the Cobalt newsgroups...

My experiences with CobaltRack has been a bit ropey also at times and I did
at one point think that I could be loosing the server because when we took
over the lease the ex owners didn't implement Telnet disablement, POP before
SMTP and there was relaying set-up for goodness knows how many other web
sites. As soon as CobaltRack received a spam complaint we had the server
closed down for 2 days - on 2 occasions...not very good for our business.
Tried telephoning over the weekend and no-one was available - their offices
closed - so from Friday night to Monday morning you will not get anyone
live.

There was an issue also a few days back when the server was down - did a
traceroute and found that it died after reaching CobaltRack/VisualLink NOC -
I emailed tech support (still waiting for a reply), then straight after
sending the tech request I telephoned only to get told "Oh we'll reboot the
machine" :< No explanation as to why and what the problem was...guess who
changed all their admin passwords straight after.

Apart from that the billing side of things has been great and apart from the
SPAM issues and 2 days ago the network and servers have been running fine
and fast.

So if anyone from CobaltRack is reading this digest - take these emails as a
pointer to improving your business, support and customer PR.

Regards from Auckland

Chae