Re: [cobalt-users] Re: a little OT

["Zarrir Junior" <zarrir@xxxxxxxxxxxx>]

> On Wed, 3 Oct 2001, Zarrir Junior wrote:
>
> }       I have a Raq colo with them (8 months already). Up to this point,
no
> } problems, including nice tech support. It happened just today: They have
a
> } special going on and i emailed them asking them to transfer the data on
my
> } Raq3 to a Raq4 i intend to colo (the special) but guess what,  although
i
> } have 2 hours/month free service on my Raq, they refuse to transfer my
Raq3
> } contents (via serial cable or something) to my wannabe-Raq4. And the
problem
> } is that i do not trust the CMU feature.
>
> Hi Zarrir,
>
> I hate seeing this kind of thing. Is this really indicative
> of poor service? You yourself don't trust the CMU utility. Why
> should they? I've yet to meet a serious professional that would
> even consider relying upon such a tool. They may use it, or
> something like it, but everyone I know would go to work going
         Hi Brent,

       It happens that i am hundred miles away from my Raq and as far as i
know they could do it as easy as connecting a serial cable between them or
asking me the permission to change the hard drives. No need for the CMU. I
agree with you on issues such as Matt´s script. But i am a customer and they
could simply warn me of the cons i would encounter after the migration, so i
could make my option.
      Regards,
           Zarrir