RE: [cobalt-users] Watch out for Sun support

["Christina Blenk" <info@xxxxxxxxxxxxxxx>]

I called (and paid my $95) on Wednesday for help with my fsck problem.  The
standard level tech guy did his best, but could not help and "escalated" me.
I was supposed to be called back yesterday, and have not yet heard a word.
Since then, I've found a local company that works on Sun machines, so they
are arriving today to fix the problem.

Think I could get my $95 back since they could not help and have not called
back?

Christina

-----Original Message-----
From: cobalt-users-admin@xxxxxxxxxxxxxxx
[mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of Peter Low
Sent: Friday, August 03, 2001 10:02 AM
To: cobalt-users@xxxxxxxxxxxxxxx
Subject: Re: [cobalt-users] Watch out for Sun support


At 06:17 PM 8/2/01 -0400, you wrote:
>Ah, that's the big one.  Call volumes and patterns are not going to be
>constant over the course of a day, though it's likely there are some
>somewhat predictable peaks and valleys.  I'm sure Cobalt has put quite a
lot
>of thought into proper staffing in order to minimize customer wait time,
>staff idle time and do so in such a way that results in a cost/pricing
>combo. that's as reasonable as possible for both Cobalt and its clients.

Cobalt outsources some of their tech support.  If you have had a "Cobalt"
tech log into your device remotely to help you out, try "last".  In my log,
there was a login from "suth.com".  I'm not complaining -- these guys are
trained and backed up by Cobalt, and my experience with them has been good.

Peter

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