RE: [cobalt-users] Watch out for Sun support

[baltimoremd@xxxxxxxxxxxxxxx]

On Thu, 2 Aug 2001, Gavin Nelmes-Crocker wrote:

> Am I the only one who thinks this is outrageous and I work for them, surely
> it should be per half hour or such.  Does anyone have dealings with any
> other charged for support to compare.  I would like to know.

As much as I don't care for Microsoft, the last time I had a problem, they
charged 35 bucks per incident...not per question.

I called them via a toll-free number, they worked with me step by step.
Apparently the problem was unique....I was on the phone with them, on
their dime, for over 4 hours.

Because the solutions required re-boots there was a lot of slcak time, and
during those times the CSR answered a lot of general questions, etc...with
no increase in the charges.

I still don't care for Microsoft, but I certainly got my 35 bucks worth,
learned a lot, and if the need arises again, won't hesitate to call them.

I have a very sad feeling that Cobalt users/oweners are viewed as a
cash cow, and get milked as the opportunity arises...which doesn't give
me a warm and cuddly feeling.

Thom
> >
> > Just a note on sun support.  The $95.00 charge is PER QUESTION.
> > They say per incident, but it is per question!!!!

baltimoremd@xxxxxxxxxxxxxxx             Thom LaCosta K3HRN Webmaster