RE: [cobalt-users] ETRN

[Chris Jones <chris@xxxxxxxxxxxxxx>]

>>This question seems to have been asked many times in the 
>>archives but there
>>don't appear to be any definitive answers.  One of my 
>>customers has been
>>sold a poxy MS Exchange server to handle e-mail and net 
>>access for 3 P.C.s
>>(I think this is overkill but whatever).  Anyway the poxy, 
>>useless MS server
>>keeps losing e-mails using a POP connector.  The company that 
>>installed it
>>have asked me to set mail up for ETRN.
>>
>>Is this possible?  If not can someone give me a really good 
>>reason why I
>>*shouldn't* do it rather than *can't*.  The customer is 
>>holding back payment
>>for their web site on the back of this even though I have 
>>explained that the
>>2 are unrelated and that this isn't really the fault of my 
>>RAQ4 but that of
>>the MS Server.  I'm VERY tempted to put that little cross in 
>>the box for
>>"Suspend site".  That might focus their attention a bit better.

Like you said this is definitely a problem with the proxy server and
exchange server.
There are a few settings in exchange/pop connector that must be set
correctly or IT WILL NOT WORK. (Imagine that)
As Far as ETRN its more work on your end that changes how you have handled
100% of the rest of your hosting customers. No explanation needed as you do
things one way that is simple and works for you. Anything else complicates
your life which drives your prices up and causes consulting and programming
fees to be charged.

I would be happy to help you briefly off list with some settings advice for
exchange.

As far as your customer goes, its been my vast experience that if you don't
rein in their attitude and get their frustrations pointed in the right
direction, you will get screwed. Warn them, advise them again that it's
their network guys problem, then suspend them. Now. A non-paying customer is
worthless to you.

Just my .02.

Chris Jones