[cobalt-users] mail question

["Jim Carey" <ozbcoz@xxxxxxxxxxxxxxxx>]

Hi,
I have a customer that is complaining that some emails are not getting
through to them. They have sent a test batch of emails to their address on
the server and I have then redirected those mails to their forwarding
address (this is not a user site user - simply a redirect set up through
aliases and virtusertable).

Now my maillog shows that I received all but one of the messages and then
forwarded them on a couple of seconds later.

It shows that I don't appear to have received one of the messages.

Questions:

if the email didn't get to me then wouldn't his isp have a timeout message
or similar and pass that error back to him ?
could it have gotten to me and not been logged ? (- can't see this one)
what sort of things could happen that would cause the email to black hole ?

There are also some instances (in reviewing his headers) where there have
been long delays getting from his server to mine - this tends to point me to
an overloaded ISP server that is losing the mesages ?

any advice appreciated


Jim Carey
www.OZbcoz.com discount domain registration
www.iluvoz.com affordable hosting services