[no subject]

Our life cycle of a customer is as follows.

1. Customer fills out an order form.
2 . We put in a domain transfer request to NS (or whoever the registrar is).
3. Create the account.
4. Start the billing cycle.
5. Customer calls to cancel.
6. Stop the billing cycle.

The problem is that we have no method of tracking when a domain actually
transfers to/from our control, because of time, and lack of automation
tools. If a customer doesn't notify us that they are canceling, the billing
cycle doesn't stop.  I am also struggling with the idea that this may not
even be our responsibility to monitor the domain activity at all.

Any solutions or opinions?

Regards,
Brian Emerson