RE: [cobalt-users] Users not searching Archive First

["Donna Lever" <webmaster@xxxxxxxxxxxxxxxxxx>]

> -----Original Message-----
> From: cobalt-users-admin@xxxxxxxxxxxxxxx
> [mailto:cobalt-users-admin@xxxxxxxxxxxxxxx]On Behalf Of John
Cordeiro
> Sent: Saturday, 24 February 2001 7:31
> To: cobalt-users
> Subject: [cobalt-users] Users not searching Archive First
>
>
> I don't know how the rest of you guys feel but its getting
> very obvious that
> people are not searching the list archive before posting  to
> the list. I are
> not here to save peoples asses who can't perform basic server
> admin. I am
> here to help users with server specific problems which most
have been
> covered extensively on this list.
>
> Actually 99% of the trouble I've had with my RAQ's have been
> covered in the
> list archive and were not hard to find. I only needed
> clarifications on the
> solution.
>
> I am starting to feel like I am the only one (a few others)
> who actually
> search the archive and post an re to the topic and not just
> shoot out a
> basic config question because they don't want to pay for
> support. I suggest
> we start SCREAMING at these people for blatantly disregarding
the list
> readme. AND STOP HELPING them do there day to day jobs via
> this list. I have
> been stuck in UNIX and apache books for 2 years now why
> should we give info
> like that away because others are to lazy or unresourcefull.
>
> I didn't know I subscribe to a I never admined a server
> before in my life
> and have no etiquette list.
>

In a typical catch 22: you need a certain amount of base
knowledge to use the archive effectively. These are people buying
servers because Cobalt told them they don't have to know anything
about unix at all. They have likely never heard of sendmail,
apache, bind, named, cron, qpopper, SMTP and a whole host of
other terms. You'll never get an answer from the archive if you
don't know what to search for. I've used the archives hundreds of
time, and quite frankly, the search function isn't that great,
and it's not unusual to get conflicting information when you do
manage to find something.

I don't see a chain around your ankle. If you don't want to
answer people's questions, then don't. Telling other people not
to answer them as well is plain petty. If you don't like what's
being asked and answered, unsubscribe. It's a completely public
list anyway, you don't need to be getting all the emails in your
box to have the benefit of this list.


--
Donna Lever
Smart Artist Web Services
http://www.smartartist.com.au/