RE: [cobalt-users] Cobalt to provide compensation for server hack

[baltimoremd@xxxxxxxxxxxxxxx]

On Tue, 20 Feb 2001, Vachon, Scott wrote:

> I am not arguing that the Cobalt line is excellent and flawless. I think a
> lawsuit is over the top though. Perhaps a better approach is to convince
> someone to write an e-zine article on the Cobalt line and the customers
> unanswered complaints ? A hit in the pocket book (especially when the techs
> are taking a daily beating) may be the tool we need.

I'm Thom, the person who posted the suggestion that we compile a list of
things that are broken, missing and not working as expected and not only
make it available to all, but that I would officially forward it to
Cobalt/Sun.


I think one approach would be to do that, and indicate to Cobalt that a
meaningful and practical response be made by a finite date.

Since I tend to be very controlling in order to achieve goals and/or have
a firm indication of the next course of action, I would have no trouble
informing Cobalt that should they not meet the expectation that the next
step would be publication of an article as you suggested, and also a web
presence that clearly indicates the nature of the problem.

Personally, I'd rather see Cobalt fix the problems to allow us all to get
along with doing our business.  On the other hand, if they ignore
reasonable requests for improvement and/or reasonable requests to correct
their ommissions and commissions then I have no trepidation in exercising
every available legal and commerical tool at my disposal to motivate them
to act in a business-like manner.

In order for this to work, knowledgeable folks need to document the
problems so that they can be presented in a logical manner.

My own tendency is to describe the implimentation and warranty as comming
form the school of dim-bulbs, but I think a stronger case could be made in
neutral tones.

Sice I am NOT a technical guru, I am NOT the person to document that
aspect of the problem, but I can add things such as the fact that the
default site pages are inaccurate and misleading, the Knowledge Base has
no mention whatsover of RaQ4's and it promotes ignorance of technical
server administration.

I'm willing to post the complaint on the Church Door...but the congregants
need to help with clear examples of of how the Church has strayed from the
basic teachings.

Thom

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