RE: [cobalt-users] Web Support System

["Curtis Ross" <Curtis_Ross@xxxxxx>]

> > I've decided to just write my own, cuz I'd rather have the data in a
MySQL
> > database than a flat-file
> 
> Carrie,
> 
> We host about 2300 web sites, and we recently found ourselves in need
of a
> support ticketing system too.  We purchased a cgi based system around
June
> or July, and it worked okay for awhile, but it was also a flat-file
system
> and we didn't like that.  Plus, it was dreadfully slow.  So, we
created our
> own system using PHP and MySQL.  We call it 'Dapper Desk'  (Please,
contain
> your laughter :)  http://www.dapperdesk.com/ .
> 
> The point of this is not to sell a product, but rather, to say that if
you
> have good PHP and MySQL skills (I prefer PHP/MySQL to CGI), it may be
worth
> it to develop your own customized system like we did.  We knew exactly
what
> we needed in a support system and I don't think anyone could design
one
> better than the person(s) who is/are going to use it day to day.
> 
> Bill

Very nice. Special price for list members : )

Curtis