RE: [cobalt-users] Cobalt Care PaQ

[Brandon Wheaton <brandonw@xxxxxxxxxxxx>]

> From: Malcolm McLeary [mailto:mmcleary@xxxxxxx]
> Subject: [cobalt-users] Cobalt Care PaQ
>
> Hi Guys,
> 
> Seen this addition to the Cobalt site ...
> 
> > Cobalt Care PaQ 

Hi Malcom.

This Care PaQ is a load of crap.  I called to enquire about 
it and the guy told me that if I had done *anything* to 
the machine, including installing SSH, configuring TCP 
Wrappers, installing PortSentry/LogCheck, etc, that the 
warranty had already been voided. They will gladly take 
your money for the Care Paq, but if they find anything that 
needs fixing, they will make you pay the "Professional 
Services Fee" of $200 an hour.  The long and short of it 
is that unless you have a completely stock machine, save 
for Cobalt "approved" software or updates, you are out of 
luck unless you are willing to pay $200 an hour for their 
"service". 

Take care.

Brandon Wheaton
UNIX Systems Engineer 
ValiCert, Inc.
1215 Terra Bella Ave. 
Mountain View, CA 94043 
650.280.UNIX 

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Sure UNIX is user friendly; it's just picky about who its friends are.